Booking and Cancellation Policy

1. Scope

This policy applies to one-off padel and tennis court bookings made through TiePadel, WhatsApp, phone, email or another channel authorised by Peru Padel.

Monthly lessons are governed by the next section. Drop-in lessons, leagues, tournaments, private events and corporate bookings may have separate terms, which will be communicated when you register or book.

2. Monthly lessons: absences and make-up lessons

• The monthly fee reserves a fixed place in the group, court time and coaching time for the whole month, so it remains payable in full even when the student misses one or more lessons.
• A student absence does not create an automatic right to a refund, credit, discount, carry-over to the following month or make-up lesson.
• When the student gives as much notice as possible, the coach may, as an exceptional courtesy and at their discretion, try to offer a make-up lesson. This depends on coach, court and compatible-group availability and is not guaranteed.
• If no suitable make-up lesson can be found, the monthly fee and the missed lesson remain paid and are not deducted from future payments.
• If Peru Padel cancels a monthly lesson, the club will provide a make-up lesson or equivalent credit.
• These terms apply to monthly-lesson enrolments and renewals made from 1 September 2026.

3. Confirmation and responsibility

• A booking is confirmed when it is confirmed by TiePadel or the Peru Padel team.
• The person making the booking is responsible for the information supplied and for payment of the full booking price.
• The 24-hour period is counted back from the scheduled start time of the booking, using the club's local time.

4. Cancellation with at least 24 hours' notice

• Cancellations received at least 24 hours before the start time are free of charge.
• Any amount already paid will be refunded in full through the original channel or converted into booking credit, according to the payment method used.
• Cancel through TiePadel when that option is available, or contact the club by WhatsApp, phone or email. The time when the first request is received is the time that counts.

5. Late cancellation and no-show

• If a cancellation is received less than 24 hours before the start time, 100% of the total booking price is payable. No refund or credit will be issued.
• A no-show without prior cancellation is charged at 100% of the total booking price.
• A booking made less than 24 hours before its start time becomes fully payable as soon as it is confirmed.

6. Changes and rescheduling

• Requests to change the date, time or duration of a booking follow the same 24-hour deadline and are subject to availability.
• A change requested less than 24 hours before the start time is treated as a late cancellation: the full price of the original booking remains payable and any new booking is made separately.

7. Late arrival

Arriving late does not extend the booking. The session ends at the originally scheduled time and the full booking price remains payable.

8. Cancellation by Peru Padel or an unavailable court

• If Peru Padel cancels a booking or determines that a court cannot be used for technical, operational or safety reasons, or because weather affects the outdoor tennis court, the customer may choose a rescheduled booking, full credit or a full refund.
• The club team will contact the person responsible for the booking as soon as possible.

9. Effective date and changes

This policy applies only to bookings made on or after 24 August 2026 and is not retrospective. The version in force when the booking is made will apply. Any future changes will be published on this page.

10. Contact

To cancel, change or ask about a booking, contact Peru Padel by WhatsApp or phone on +351 961 656 817, or email info@perupadel.pt.

11. Operator identification, payments and dispute resolution

Peru Padel is operated by Raposa Magnética, Lda., Portuguese tax number (NIF) 519312376, registered office at Alameda da Serra, n.º 2, Quinta do Peru Golf, 2975-666 Quinta do Conde, Portugal. Contact: info@perupadel.pt and +351 961 656 817.

Online payments are processed through Multibanco references, MB WAY and other methods made available by the TiePadel booking platform and the payment institution IFTHENPAY. Prices shown include VAT at the applicable legal rate. The service is provided at the club premises on the booked date and time; no physical goods are shipped.

In the event of a consumer dispute, the consumer may use an alternative dispute resolution (ADR) entity under Portuguese Law 144/2015 of 8 September: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), www.centroarbitragemlisboa.pt, or Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), www.cniacc.pt. The full list of ADR entities is published on the Portuguese consumer portal, www.consumidor.gov.pt.

Complaints book: a physical complaints book is available at the club and the electronic complaints book is available at www.livroreclamacoes.pt.